Business phones, on the network you already trust us with.
Microsoft Teams Phone, 3CX and hosted VoIP for 50 to 200 staff businesses across Waikato and Bay of Plenty — designed, ported, provisioned and supported by one team.
What's included
Telephony is one of the most common places business technology projects go wrong because it sits across three normally separate disciplines — the SIP provider, the phone-system vendor and the network underneath. When those three are managed by different people, every call-quality issue becomes a finger-pointing exercise. The most common failure mode we see is a Teams Phone deployment that landed without anyone tuning the underlying network for voice — calls drop, audio quality is bad, and nobody owns the fix. Telephony works cleanly when one team owns the whole stack, from the SIP trunk to the desk handset to the QoS settings on the switch.
Pain-points specific to Telephony are being drafted. Talk to us about what you’re seeing.
How we deliver it
We start by mapping how your team actually communicates today — call volumes, who answers what, after-hours patterns, mobile vs desk preferences, conference-room needs. From there we recommend a platform and SIP provider, design the call flows on paper, and validate the network configuration (typically in the Test LAN) before any porting happens. Cutover lands in a planned window — usually outside core hours — with the same team on hand for the stabilisation week. Because Alexis IT also designs and supports the network underneath, voice tuning and Teams Phone configuration happen on the same network gear we already manage for you.
Outcomes
Outcome statements for Telephony are being drafted (4–6 per spoke).
Other services in Business Technology Support.
Managed IT Services
Day-to-day IT support, monitoring and quarterly planning for 50–200 staff Waikato and Bay of Plenty businesses — one team that knows your environment.
Microsoft 365
Tenant design, migration, Teams Phone, security and ongoing administration of Microsoft 365 — set up the way Microsoft intends it for a 50–200 staff business.
Website Design
Small business websites for Waikato and Bay of Plenty trades and professional services — Astro or WordPress depending on what fits, hosted properly, with email and DNS handled by the same team.
Telephony
we will look at how your team calls today, scope the right platform, and propose a coordinated programme.