Business Technology Support
Business Technology Support — delivered, supported and accountable end-to-end across Waikato and Bay of Plenty.
How Business Technology Support works at Alexis IT
Business Technology Support is the day-to-day layer of the relationship. Every managed engagement at Alexis IT starts with a written IT Roadmap — a planning conversation that maps the next 12 to 24 months of technology decisions to your actual business priorities, revisited every quarter. It's the difference between calling us when something breaks and having us in the room before it does. Managed IT covers the tickets, the patching, the monitoring, the backups, the identity work. Microsoft 365 covers the tenant design, the licensing right-sizing, Teams Phone provisioning and the security policies most tenants never had turned on. Telephony pulls the phones onto the same network we already run. Websites, hosting, DNS and SSL round it out — small business scope, IT-lens accountability. The person who picks up the phone in year three is the person who set your environment up in year one. That's the point.
Services in Business Technology Support
Managed IT Services
Day-to-day IT support, monitoring and quarterly planning for 50–200 staff Waikato and Bay of Plenty businesses — one team that knows your environment.
Microsoft 365
Tenant design, migration, Teams Phone, security and ongoing administration of Microsoft 365 — set up the way Microsoft intends it for a 50–200 staff business.
Telephony
Microsoft Teams Phone, 3CX and hosted VoIP for Waikato and Bay of Plenty businesses — number porting, call flows, handsets and after-hours diversions delivered as one programme.
Website Design
Small business websites for Waikato and Bay of Plenty trades and professional services — Astro or WordPress depending on what fits, hosted properly, with email and DNS handled by the same team.
Let's talk about Business Technology Support.
Tell us what’s running, what’s broken and what’s next.