Reliable IT, supported by people who know your environment.
Day-to-day technical support, proactive monitoring and a written 12-month roadmap — for 50 to 200 staff businesses across Waikato and Bay of Plenty.
What's included
Most businesses outgrow ad-hoc IT support somewhere between 20 and 50 staff. The fixes you used to make on the side stop scaling — backups don't get tested, patching falls behind, the next office move feels riskier than it should. Managed IT exists to turn that recurring firefight into a planned operating rhythm. The result is technology that stays out of your team's way and an IT partner who is in the room when the next business decision lands.
- Helpdesk for staff incidents and requests, with named technicians who know your environment
- Server, network and cloud monitoring 24/7 with proactive remediation
- Microsoft 365 administration — licensing, mailboxes, identity, Teams Phone, security policies
- Patching and security updates across desktops, laptops, servers and network gear
- Onboarding and offboarding processes that work the same way every time, with audit trails
How we deliver it
Every Managed IT engagement at Alexis IT starts with the IT Roadmap — a structured conversation that produces a written plan for the next 12 to 24 months. From there, day-to-day support runs against your environment with the same team that built the plan. Quarterly we revisit the Roadmap, score what's been done, and adjust the next 90 days. Because Alexis IT also delivers structured cabling, networks, security and commercial electrical under one accountability model, when a Managed IT issue traces back to something physical (a cable, a switch, a power circuit), the same team picks it up — not a third-party callback.
Outcomes
- Predictable monthly cost rather than spiky reactive invoices
- Same team across digital and physical layers — no vendor finger-pointing
- Forward visibility on the next 90 to 365 days of technology decisions
- Audit-ready documentation when compliance or insurance asks
Other services in Business Technology Support.
Microsoft 365
Tenant design, migration, Teams Phone, security and ongoing administration of Microsoft 365 — set up the way Microsoft intends it for a 50–200 staff business.
Telephony
Microsoft Teams Phone, 3CX and hosted VoIP for Waikato and Bay of Plenty businesses — number porting, call flows, handsets and after-hours diversions delivered as one programme.
Website Design
Small business websites for Waikato and Bay of Plenty trades and professional services — Astro or WordPress depending on what fits, hosted properly, with email and DNS handled by the same team.
Frequently asked questions.
What's included in your Managed IT service?
How quickly do you respond to support tickets?
Can you support a mix of cloud and on-premise?
What's the difference between Managed IT and break-fix support?
Managed IT Services
we will walk through your current environment, surface what's working and what isn't, and propose a Managed IT engagement sized to where you actually are.