Reliable IT, supported by people who know your environment.

Day-to-day technical support, proactive monitoring and a written 12-month roadmap — for 50 to 200 staff businesses across Waikato and Bay of Plenty.

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What's included

Most businesses outgrow ad-hoc IT support somewhere between 20 and 50 staff. The fixes you used to make on the side stop scaling — backups don't get tested, patching falls behind, the next office move feels riskier than it should. Managed IT exists to turn that recurring firefight into a planned operating rhythm. The result is technology that stays out of your team's way and an IT partner who is in the room when the next business decision lands.

Pain-points specific to Managed IT Services are being drafted. Talk to us about what you’re seeing.

How we deliver it

Every Managed IT engagement at Alexis IT starts with the IT Roadmap — a structured conversation that produces a written plan for the next 12 to 24 months. From there, day-to-day support runs against your environment with the same team that built the plan. Quarterly we revisit the Roadmap, score what's been done, and adjust the next 90 days. Because Alexis IT also delivers structured cabling, networks, security and commercial electrical under one accountability model, when a Managed IT issue traces back to something physical (a cable, a switch, a power circuit), the same team picks it up — not a third-party callback.

Outcomes

Outcome statements for Managed IT Services are being drafted (4–6 per spoke).

Other services in Business Technology Support.

Microsoft 365

Tenant design, migration, Teams Phone, security and ongoing administration of Microsoft 365 — set up the way Microsoft intends it for a 50–200 staff business.

Telephony

Microsoft Teams Phone, 3CX and hosted VoIP for Waikato and Bay of Plenty businesses — number porting, call flows, handsets and after-hours diversions delivered as one programme.

Website Design

Small business websites for Waikato and Bay of Plenty trades and professional services — Astro or WordPress depending on what fits, hosted properly, with email and DNS handled by the same team.

See all Business Technology Support services

Frequently asked questions.

What's included in your Managed IT service?

Day-to-day desktop and laptop support, server and cloud monitoring, Microsoft 365 administration, network management, backup and patching, security updates, user onboarding and offboarding, and quarterly forward planning via the IT Roadmap. Every customer gets the same team across all of those.

How quickly do you respond to support tickets?

Response targets are set in your support agreement and vary by severity. Critical incidents (multiple staff down) are picked up first; standard requests slot in against the agreed SLA. Every ticket is owned by a named technician, not a rotating helpdesk pool.

Can you support a mix of cloud and on-premise?

Yes. Most of the businesses we support across Waikato and Bay of Plenty run Microsoft 365 for email and collaboration, on-premise servers for line-of-business apps, and hybrid networking that ties them together. Supporting all three layers under one team means cross-boundary issues land with people who can resolve them.

What's the difference between Managed IT and break-fix support?

Break-fix is reactive — something breaks, you call, you pay for the fix. Managed IT is a flat-monthly relationship where proactive monitoring, patching and capacity planning happen on a schedule. Most businesses past 20 staff find managed support is cheaper over a year because each incident carries downtime cost as well as the fix invoice.

Managed IT Services

we will walk through your current environment, surface what's working and what isn't, and propose a Managed IT engagement sized to where you actually are.

Book a Consultation Call 07 834 2557